Returns & Refunds

Returns, Exchanges & Refunds

Hayoor wants customers to receive products that meet their expectations. If there is an issue with an order, contact us promptly so we can review the request.

Eligibility

Items should be returned in their original condition, unworn or unused, with original tags and packaging where applicable. Proof of purchase and order details may be required.

How to Request a Return or Exchange

Email support@hayoor.com with your order number, the item concerned and a clear description of the issue. We may request photographs or other information to assess the request.

Please do not send an item back without receiving return instructions from Hayoor.

Exchanges

Exchange requests are subject to product availability. Where an exchange is not available, our team will discuss the applicable alternative.

Damaged or Incorrect Items

If an item arrives damaged, defective or different from what you ordered, contact us as soon as possible with your order details and photographs where available.

Refunds

Approved refunds are processed according to the payment method and applicable order circumstances. Processing times may vary after Hayoor initiates a refund.

Nothing in this policy limits consumer rights that cannot lawfully be excluded under applicable law.