Returns & Exchanges
We want you to feel confident shopping with Hayoor. If there is an issue with your order, contact our support team so we can review the case and guide you through the next steps.
Before requesting a return or exchange
Please keep the item in its original condition and retain the original packaging and order information. Eligibility can depend on the product, its condition and the reason for the request.
How to request help
Email support@hayoor.com with your order number, the item concerned and a clear description of the issue. Photos may be requested where they help us assess the product.
Exchanges
Exchange requests are subject to product availability. Our support team will confirm the available option after reviewing your request.
Important
Please contact us as soon as possible after receiving an order if an item is incorrect, damaged or has another issue. Do not send an item back without first receiving instructions from Hayoor.