Frequently Asked Questions
Do you offer Cash on Delivery?
Yes. Cash on Delivery is available for eligible orders in Pakistan.
How can I check my order status?
Use the tracking information provided for your dispatched order. You can also contact support@hayoor.com with your order number.
Can I change my order after placing it?
Contact us as soon as possible. Changes may depend on whether the order has already been processed or dispatched.
How do I request a return or exchange?
Contact our support team with your order number and details of the item and issue. We will review the request and provide the applicable instructions.
What information should I provide when contacting support?
Please include your order number, the phone number used at checkout and a clear description of your question or issue.
How can I shop by category?
Use the Women and Kids sections in the main navigation to browse the available collections.